Don’t call me, beep me.

Don’t call me, beep me.

AJ Dimas-Lehndorf October 4, 2016

How often do you call up a friend to ask them a question, ask about their day, or show them a “dank” meme? The answer for most people is rarely. Of the major things that people do with their phones, they spend the least amount of time actually making phone calls. People simply prefer sending a written message as opposed to calling or meeting in person. There are three digital media with which we can communicate written messages: email, SMS, and instant messaging.

When I was a child, I never thought that I would end up using email, but now that I have had adulthood thrust upon me, it has become a part of my daily life. As a medium, email has matured. Compared to other media it is better suited to formal, long form communication. It really is, as the name suggests, analogous to real-life mail; messages are structured like letters, files are attached to the letters, and solicitation is a real problem (pro tip: don’t give your email address to Best Buy, Coach, or the Liberal Party of Canada). For formal communication, there is no better medium, thanks to its ubiquity and traditional style.

SMS, or text messaging, is a medium to exchange messages between cell phones. SMS is fast and direct, and can be used without a data connection. There is a 160-character limit, but most smartphones will separate them into parts and stitch them back together for you. If you wish to communicate anything other than text, Multimedia Messages (MMS) cannot transmit much information, so photos are limited in quality and quantity. Market research also shows that SMS use has been declining in most markets for a few years now.

The decline of SMS is largely due to the rise of internet-based messaging services like WhatsApp, Facebook Messenger, Snapchat (to a certain, strange extent), and Blackberry messenger (may it rest in peace). Apple’s iMessage has always and will forever be dead to me because it’s proprietary and I’m not about perpetuating inequality and feigned innovation. These apps feature the same informal, conversational style of text messaging, but are faster and more versatile. They are also good for including more information, like time sent, delivery status, location data, and are able to include a wider variety of media, like GIFs or Bitmoji, in bigger quantities.

20161004_231526

Which medium is best? Well, SMS isn’t very good at anything, so it’s down to just email and instant messaging. The answer can be found in the message that you would like to communicate. Email is more formal, and can be more complex, while online messaging services are quicker and more conversational.

Companies have become very clever with both media. Emails can address you by name and have pretty graphics and useful links. Online messaging platforms allow you to have one-on-one conversations with customer service representatives. The latest shift is towards artificially-intelligent “bots” that you can talk to. They are currently being developed by companies like Google and Facebook, and they will allow people to talk to a computer to get information from a company, or do things like order a pizza. Hopefully, these “bots” will be much less irritating than that laptop in India that answers the phone whenever I call Scotiabank. In the future, you may never need to call a hotline again.

In summary, there are many media through which we can communicate, and choosing the right one is really a question of what we want to communicate.

Sources:

http://attentiv.com/we-dont-speak/

http://stakeholders.ofcom.org.uk/market-data-research/market-data/communications-market-reports/cmr14/international/

http://www.businessinsider.com/whatsapp-is-the-most-popular-chat-app-in-more-than-half-the-world-2016-5

https://www.google.ca/search?q=kimmunicator&espv=2&biw=1500&bih=894&tbm=isch&tbo=u&source=univ&sa=X&sqi=2&ved=0ahUKEwjN7c2r9MLPAhVG8mMKHSkFDfUQsAQIGw#imgrc=mIAXLbloRUVygM%3A

My personal Bitmoji 

Advertisements

5 thoughts on “Don’t call me, beep me.

  1. I’d like to hear more about why you refuse to engage in iMessenger, and how “it’s proprietary and [you’re] not about perpetuating inequality and feigned innovation” because iMessenger, and Apple, are both extremely popular and successful.

    As an iPhone/iMessenger user, I sometimes forget about SMS messaging and the limitations of 160 characters. Perhaps the growing popularity of instant messaging apps, and the decline in use of SMS messaging, is what inspired Twitter to rethink its 160 character limit.

    Like

    1. @ashb
      You raise a good point. You’re right that iMessage is relatively popular–with iOS users. As a messaging platform, it will never be universal because it is limited to iOS devices. It perpetuates inequality for the same reason. The iPhone is expensive, especially in there markets where consumers cannot buy phones on contract like we can. This exclusivity means that millions of people are being denied the ability to communicate using iMessage. By comparison, WhatsApp and others can be used on Android, Windows Phone, FirefoxOS, and other operating systems that are on phones in more accessible price ranges. Furthermore, you can use WhatsApp from a web browser, so almost everyone with internet access can communicate using the network. This inclusion has allowed WhatsApp to become the most popular messaging platform.

      Like

  2. I totally agree with you! I hardly ever call anybody, instead I prefer whatsapp, emailing, and iMessage. I personally find that messaging has more benefit’s then calling. By messaging your friends you can have group conversations and you can communicate for an extended period of time, whereas it’s a lot harder if you call.

    Like

  3. Maybe I’m old fashioned in this way, but I still talk on the phone a lot! I call my boyfriend, mom, sisters, and best friends often. For me, so much emotion and context is lost in text messaging and emailing. And, there’s usually less miscommunication in a phone call. I’m part of the minority it think though!

    Like

  4. This one sure brings to light the different decisions that have to be made today compared to awhile ago. I can remember when the family finally got a phone and when we did we shared the line with 8 families. Big changes. Until I read your blog I thought I wasn’t doing to bad, but now I realize that I am behind again. I am going to crawl away now and research instant messaging, SMS and all the other stuff I didn’t know existed!

    Great blog, again. Thanks, Cam

    Like

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s